Our view on feedback
At Vince People, we believe that good care starts with listening. This applies not only within healthcare itself, but also in the way we develop our platform and our services.
Feedback from healthcare professionals, healthcare institutions, partners, and visitors helps us better understand what works, what can be improved, and where the need lies. We don't see feedback as criticism, but as fuel for improvement.
How we collect feedback
We collect feedback in various ways:
• Via the platform: Users can submit comments, suggestions, or problems directly from their profile.
• Email and support: Responses to our newsletters, knowledge articles, and contact forms are actively followed up.
• Research and surveys: We regularly conduct market research and short questionnaires among healthcare institutions and independent healthcare professionals to gauge their experiences.
• Social media and community: On our LinkedIn page and within our community environment, we listen to signals from the market and engage in conversation with our followers.
How we handle feedback
Every report or suggestion is carefully assessed by the Vince People team.
We distinguish between three types of feedback:
1. Content feedback – about our articles, knowledge base, or research.
2. Functional feedback – about the use of the platform or technical improvements.
3. Experience feedback – about collaboration, communication, or our services.
Depending on the type of feedback, we will take appropriate action. Where necessary, we will contact you personally to continue the conversation.
Transparency and feedback
Vince People strives for maximum transparency. When feedback leads to an adjustment or improvement, we actively communicate this via our newsletters, changelogs, and knowledge base.
This way, users know that their input really makes a difference.
Why this is important
Healthcare is changing rapidly, and so is the way people work together. By being open to feedback, we are working together to build a fairer, more reliable, and future-proof healthcare platform.
Our ambition is clear: to create a community in which listening, learning, and improving are second nature.